Last updated: [LAST UPDATED DATE]
1. This policy applies to every firm that uses Valufield, and to its Users and Portal Users. It forms part of our Terms of Service.
2. You must not use Valufield to:
- (a) break any law, including privacy, spam, telemarketing, surveillance, consumer protection, discrimination and intellectual property laws;
- (b) send commercial email or SMS without consent, or remove or hide the business identification or unsubscribe function;
- (c) make telemarketing calls to numbers on the Do Not Call Register unless an exception applies, or outside the hours the law permits;
- (d) record calls without the notice or consent the law requires;
- (e) present the AI receptionist or any AI output as a human, or try to hide that a caller is speaking with an AI;
- (f) upload malicious code, or content that is unlawful, defamatory or harassing, or that infringes another person's rights;
- (g) collect, buy or scrape personal information you have no right to hold;
- (h) access or try to access another firm's data, test our security without written permission, or get around usage limits or rate limits;
- (i) overload the Service, or send automated traffic beyond the published API limits;
- (j) resell the Service, or give access to anyone other than your staff and the clients you invite to your client portal; or
- (k) rely on AI outputs alone, without human review, for a decision that significantly affects a person.
3. Report security issues to [SECURITY EMAIL]. Do not access other firms' data while testing.
4. We may investigate suspected breaches, remove content, suspend access under our Terms of Service, and report unlawful conduct to the authorities. We will tell you what we have done unless the law or safety prevents it.
5. Report misuse of Valufield to [SUPPORT EMAIL].